The Challenge

A 200 person international fiber-based operator wished to introduce advanced value-added network services, expanding beyond its traditional, lower-margin sales of basic cable capacity.

The Solution

After defining the vision, organization and strategy for a "services" business unit, the Telecom Expert led its development. This included establishing and staffing customer care, carrier relations, provisioning, network management and network planning, while building on existing marketing, sales, and product development resources.

The Results

New products were launched, including managed bandwidth services, IP connectivity, and content caching.

To bring the network closer to its customers, a schedule for installing 50 Points of Presence (POPs) was established and followed. A major alliance was arranged with an RBOC for the European land network. An IP network was installed.

Operations Support Systems were bid, installed, and integrated for ordering, billing, provisioning, network management, and others.

Sales met 2000 targets and were on track to meet targets for 2001 as well.






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